Customer Service prompts

54 ready-to-use prompts to copy and use with AI.

Elevating excellence in customer serviceYou are a customer experience (CX) specialist. Analyze the service del…Telemarketing script with objection handlingCreate a telemarketing script to offer [PRODUTO/SERVIÇO] to the [CLIEN…Chatbot flow for automated resolutionDesign the flow of a customer service chatbot for [EMPRESA/PRODUTO]. M…Omnichannel customer service strategyThe company [EMPRESA] serves through [CANAIS: WhatsApp, email, phone, …Customer organization and follow-up in CRMHelp structure CRM usage for the business [NEGÓCIO]. Define: what cust…Complaint management protocolCreate a protocol for handling customer complaints at [EMPRESA]. Struc…NPS and satisfaction measurement programSet up a satisfaction measurement program (NPS) for [EMPRESA]. Define:…Recovery script for dissatisfied customerA customer had a bad experience with [SITUAÇÃO] at [EMPRESA]. Create a…Customer service protocol standard and trainingCreate a standard customer service protocol for the team at [EMPRESA],…Queue management and waiting timeThe customer service operation at [EMPRESA] has high queues and wait t…Ticket escalation criteriaDefine a ticket escalation process for [EMPRESA]'s customer service. E…Empathy and active listening in customer serviceTrain [EMPRESA]'s customer service team to apply empathy and active li…Customer negotiation in service interactionsA customer is negotiating [DISCOUNT/CONDITION/DEADLINE] with [EMPRESA]…Retention plan and churn reduction[EMPRESA] wants to reduce customer cancellations (churn). Propose a re…Identify upsell and cross-sell opportunitiesIn [EMPRESA]'s customer service, I want to leverage upsell and cross-s…Collecting and acting on customer feedbackSet up a system to collect, analyze, and act on feedback from [EMPRESA…Onboarding and development of service representativesCreate a training plan for new [EMPRESA] customer service representati…Customer service metrics dashboardHelp define the customer service indicators that [EMPRESA] should trac…Quality monitoring and coachingCreate a quality monitoring process for [EMPRESA]'s customer service. …Stress prevention and burnout in the team[EMPRESA]'s customer service team deals with pressure and difficult cu…Customer service and engagement on social mediaCreate guidelines for [EMPRESA]'s social media customer service. Cover…Professional and clear customer service emailWrite an email response template for [EMPRESA]'s customer service rega…Excellence in in-person customer serviceCreate an in-person customer service guide for [EMPRESA/ESTABLISHMENT]…Telephone customer service with vocal empathyCreate guidelines for [EMPRESA]'s telephone customer service, focusing…Video conference customer serviceCreate a guide for [EMPRESA]'s team for video conference meetings/serv…Technical troubleshooting step by stepA customer reported the technical issue [PROBLEM] with [PRODUCT/SERVIC…Multilingual and multicultural customer service[EMPRESA] serves customers from different languages and cultures. Prop…Accessible and inclusive customer serviceCreate guidelines to make [EMPRESA]'s customer service accessible to p…Personalized VIP customer serviceCreate a customer service protocol for VIP/high-value clients at [EMPR…Customer service during a crisis[EMPRESA] is going through a crisis ([SITUATION]) that affects custome…Documentation and case traceabilityCreate a service documentation standard for [EMPRESA]. Define: what in…Knowledge base and self-serviceHelp structure a knowledge base (FAQ/help center) for [EMPRESA]. Defin…Escalation to supervisor with good judgmentDefine when and how a [EMPRESA] support agent should escalate a case t…24/7 support operationThe company [EMPRESA] needs to offer 24/7 support. Help plan the opera…Service level agreements (SLAs)Help define SLAs (service level agreements) for [EMPRESA] support. Est…Pre-sales support that convertsCreate a pre-sales support script for [EMPRESA], which sells [PRODUTO/…Post-sales support and customer retentionCreate a post-sales support plan for [EMPRESA]. Cover: follow-up after…Refund and cancellation processDefine a clear refund and cancellation process for [EMPRESA]. Establis…Analysis and response to appeals/disputesA customer of [EMPRESA] contested/appealed a decision ([SITUAÇÃO]). Cr…User community and peer-to-peer supportHelp [EMPRESA] create a user community where members support each othe…Standard customer service responsesCreate standard response templates (templates) for the most common cus…Humanized customer service scriptCreate a humanized customer service script for the [CHANNEL: whatsapp/…Dealing with an angry customerA customer is angry because of [SITUATION]. Help me deal with this: ho…Knowledge base (help article)Write a help article for the knowledge base explaining how to [TASK/CO…Customer service flow (IVR/chatbot)Help me structure the flow of a chatbot/automated service for [BUSINES…Customer satisfaction survey (NPS)I want to measure customer satisfaction for my business [NEGÓCIO]. Hel…Problem escalation processI need to define a problem escalation process for my business [NEGÓCIO…Communication of unavailability/problemMy product/service [PRODUTO] is experiencing a problem/unavailability:…New customer onboardingA new customer just signed up/purchased [PRODUTO/SERVIÇO]. Create an o…Support FAQCreate a support FAQ with the [Nº] most common questions about [PRODUT…Customer service team trainingI need to train my customer service team for the business [NEGÓCIO]. H…Feedback collection and useI want to better collect and use customer feedback from my business [N…Exchange and return policyI need a clear exchange and return policy for my business [NEGÓCIO], w…Post-sale follow-up messageI want to follow up with customers who purchased [PRODUTO/SERVIÇO]. Wr…